Terms and Conditions

Last updated November 2026

By booking any Shropshire Canine service, you agree to these terms. Shropshire Canine is run by Cheryl Gibson. If you have any questions, email info@shropshirecanine.com.

Bookings and cancellations

Please cancel at least 24 hours before an appointment. If you cancel with less than 24 hours' notice, you'll be charged the full amount.
Keys must be provided, or access arranged, for every appointment. If we can't get to your dog at the agreed time, that day's service is cancelled and you'll be charged the full amount.
We can refuse or stop any service at any time, for example if we feel it isn't safe for your dog, other dogs or our team.

House sitting

A 20% deposit secures your house sit booking. The deposit is non-refundable.
House sits start on the evening of your first day, around 6 or 7pm, and finish on the morning of your last day, around 8 or 9am. Anything outside these times needs booking separately.
For insurance reasons, we must be the only people with access to your home during the sit. Unexpected visitors may end the house sit.
For insurance reasons, your garden must be fully secure so your dogs can't get out.
Please tell us if you have cameras in your home, and where they are.

Your dog's health

Your dog's vaccinations must be kept up to date.
Please don't feed your dog in the hour before a walk or day trip. This lowers the risk of bloat.
Your dog must be microchipped with up to date details, and wear a collar and tag with your details on.
You must tell us about any illness, injury, medication or behaviour issues before we start, and let us know straight away if anything changes.

Vets and costs

If your dog becomes ill or injured in our care, we'll always try to reach you first. You authorise us to get advice or treatment from any registered vet when we feel it's needed, within any limit you've given us on your client form.
You are responsible for the full cost of any vet treatment your dog needs while in our care.

Responsibility

You are responsible for any loss or damage your dog causes.
We are fully insured. Apart from anything caused by our own negligence, we are not responsible for vet fees or third party claims while your dog is in our care.

Photos and videos

We love sharing the dogs' days out. We only share photos and videos of your dog on social media or in our advertising if you've said yes on your client form, and if you've asked us not to show your home or where you live, we won't. You can change your mind at any time by emailing us.

Day trip vouchers

Doggy day trip vouchers can be used subject to availability.
Vouchers can only be used within our area. Please check with us before booking.

Changes to these terms

We may update these terms from time to time. If a change affects a booking you've already made, we'll let you know first.